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Solosan 7-Day Improvement Guarantee

We’re confident in the quality and effectiveness of Solosan products. That’s why we offer our 7-Day Improvement Guarantee.

If you have used your Solosan product as directed for 7 consecutive days and see no noticeable signs of improvement, you may be eligible for a refund.

Our goal is simple: to give pet owners the confidence to try Solosan knowing that we stand behind our products.

How It Works

Step 1: Purchase a Solosan Product

Purchase any eligible Solosan product from our website.

Step 2: Use It As Directed

Follow the recommended usage instructions consistently for 7 consecutive days.

Step 3: Monitor Progress

Take clear photos before starting and after completing the 7-day period.

Step 4: Submit Your Claim

If there are no noticeable signs of improvement after 7 days, submit your claim together with the required supporting information.

Step 5: Review & Refund

Our team will review your submission and process an eligible refund.

Frequently asked questions

What is the 7-Day Improvement Guarantee?

We’re confident in Solosan’s effectiveness. If you’ve used the product as directed for 7 consecutive days and see no noticeable signs of improvement, you may be eligible for a refund.
How do I qualify for a refund?

To qualify, you’ll need to:

  • Purchase Solosan from an authorised retailer or our website.
  • Use the product according to the recommended directions for at least 7 consecutive days.
  • Submit your refund request within 14 days of purchase.
  • Provide proof of purchase and photos showing the condition before and after the 7-day period.
Why do I need to provide photos?

Photos help us fairly assess whether there has been any visible improvement and ensure the guarantee remains available for genuine customers who need it.
What if I used the product incorrectly or inconsistently?

The guarantee applies only when the product has been used as directed. Incomplete or inconsistent usage may affect the results and eligibility for a refund.
How long does the refund process take?

Once your request and supporting information have been reviewed and approved, refunds are typically processed within 7–14 business days